FAQs
AA. What is my shipping and handling charges?
The shipping chargers is flat rate of $ 3.95 and if the orders ate over$ 19.50 . It is free
BB. When should I expect my order to arrive?
Most orders are processed and are shipped within 2 business days of receipt of your order. For Standard Shipping, allow 6 to 8 business days from when the package leaves our warehouse.
CC. Can items be shipped internationally?
Currently BLUEKOKA only ships within the 50 United States plus Alaska and Other US Territories.
DD .How do I order items pictured on the web site?
When shopping online, simply click on the item you want, select a color, size, and quantity, then click the Add to Cart button. Once you have selected all of the items you want, click on the Checkout button. If you get stuck, you can always call us toll-free at 1-866-609-2481 and one of our order desk specialists will be glad to help.
EE. How will I know if an item is in stock or not?
If you select an item that is not currently in stock, you will receive a message indicating that the item you've chosen is not in stock. If the item is expected in shortly, you will be given the chance to place the order anyway. We will ship it to you as soon as it comes in and notify you by e-mail. If the item you've chosen is completely sold out, you will be instructed to choose a different size and color. If you do not get any "out of stock" message, you can assume that the item is in stock and ready to ship.
FF. Can I redeem a Gift Coupon online? If you have a gift coupon code, just enter it in the space provided at checkout.
GG.What should I expect to happen once I place an online order?
Your order will be processed within 1 business day. You will receive email updates from Customer Service when your order ships, or if the status of your order changes.
HH. How do I know if my online order is secure?
What happens to my name and order information? We use a secure server with Autorized.net certification to protect your ordering information as it comes to us via the Internet. This means that all information such as name, address and your credit card number entered in the checkout section of our online store is encrypted with Secure Sockets Layer (SSL). SSL technology is an industry standard and among the best software available today for secure commerce transactions. Using RSA key technology, our web server is stable and secure, so you can shop via the web without worry and without risk. We encrypt all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. An additional layer of protection, our "Firewall", works behind the scenes. We protect all of your private information, including your order, behind a network security system. Only our own staff has access to this information, and then only enough to service your order. As a final precaution, we authorize all credit card transactions through the same private channel that we use for traditional phone, fax, or mail orders.
II. When is my credit card charged?
We will charge your card when your order is ticketed and ready to ship. Which credit cards does BLUEKOKA INC accept? We accept Visa, Master Card and Discover.
JJ. Can I return something I purchased online?
Yes. All BLUEKOKA merchandise carries a lifetime satisfaction guarantee. If you are not satisfied for any reason, you can return your merchandise for an exchange or refund of the purchase price.
KK.How do I make a return? The packing list that arrived with your order will have instructions and the address of the distribution center to which you should send any return(s). Please follow all instructions carefully. For exchanges, remember to include the size and color that you'd like. It is very important that you include a copy of the packing list with your return. We will notify you by e-mail when we receive your return.